Need to return a Gift?

We're sad to hear you want to return a gift - but find out relevant information as to returning a it!

If you wish to return your order please contact us within 7 days for us to provide a returns form.

Please do not send a return to us without notifying us first, this is because we want to ensure we refund the correct customer.

Your order must be in its original packaging and in the same condition it was dispatched in.

Ooh Darling do not cover the return cost for unwanted gifts.

Returns of Personalised & Handmade items

We do not accept returns on any handmade gifts unless these are faulty, because these orders are handmade to each customers we can not accept returns on them, if you are unsure if the item you have receive can not be returned please just contact us through the support page and we will assist you.

Please do not send a return to us without notifying us first, this is because we want to ensure we refund the correct customer.

Damaged & Faulty Items – (Ooh Darling)

We are very sorry if your order arrives damaged or faulty, we do try very hard to ensure all parcels are protected and packed with the upmost care and attention but unfortunately sometimes accidents do happen! 

If your order does arrive damaged or is incorrect please let us know via our contact page or email us directly. We aim to resolve any issue for you as quick as we can.

Damaged & Faulty Items- (personalised / handmade items)

If your order does arrive incorrect or faulty please contact us within 7 days we will ensure that your order is corrected and replaced if damaged.

Please contact us through our support page and we will be happy to assist you as quickly as possible.